The agreement,
in plain language.
What you can expect from us, what we need from you, and what happens when either of us wants to stop.
1. This agreement
By creating a workspace you agree to these terms. If you are agreeing for a company, you are confirming you are allowed to do that on its behalf.
TODO (counsel): name the contracting entity, its registered address and company number, and the governing law and forum — Indonesian law and a named jurisdiction is the expected answer here.
2. Your content stays yours
Everything you put into folders.id remains yours. We claim no ownership of it.
You give us only the permission we need to actually run the service for you: to store your content, extract text from it so search and AI answers work, show it to the people and connections you have authorized, sync it with the cloud storage you have connected, and back it up. Nothing broader, and nothing that outlives your account.
We do not use the contents of your workspace to train models, and we do not sell it.
3. AI connections and what they mean
When you grant an AI connection access to a folder, you are instructing us to send that content to that provider when it asks. That is the whole purpose of the feature, and it is worth being clear about the consequence: once content reaches an AI provider, it is governed by that provider’s terms, not ours.
Revoking a connection blocks its next request. It cannot recall what has already been sent. Choose the folders accordingly.
AI answers can be wrong. Citations are provided so you can check them against the source, and you should, wherever the answer matters. You remain responsible for decisions you make on the basis of an AI answer.
4. Acceptable use
Do not use folders.id to:
- store or distribute material you have no right to;
- break the law of Indonesia or of wherever you are working;
- attempt to reach another workspace’s content, or to get around the permission model;
- attack the service — probing for holes, flooding it, or trying to degrade it for other people;
- resell access, or run it as a service for others, without our written agreement.
You are responsible for what the people you invite into your workspace do in it.
5. Plans, credits and payment
Plans carry limits on storage, files, team members, portals and metered credits. The current limits are on the pricing page and are read from the same configuration the product enforces, so the two cannot drift apart.
Credits meter work that costs us real money to perform — text extraction, OCR, indexing, signature envelopes and AI answers. When you run out, metered work stops and says which limit you reached. Your files, folders and sharing are unaffected: nothing is deleted and nothing is locked behind a paywall you did not expect.
Individual limits can be adjusted for a workspace by agreement without changing your plan.
TODO (counsel + pricing): billing period, accepted payment methods, tax treatment and faktur pajak, renewal and cancellation mechanics, refund position, and notice given before a price change.
6. Availability
We work to keep folders.id running and will give notice of planned maintenance where we reasonably can. We do not currently offer a contractual uptime guarantee; if your firm needs one, talk to us rather than assuming it.
Features change. We will not remove something you depend on without telling you first.
7. Ending it
You can close your workspace whenever you like. Export your content before you do — we delete workspace content on closure, except where a legal hold or a legal obligation requires us to keep something.
We may suspend or close an account that breaks section 4, or that has not been paid for. Except where something is seriously or unlawfully wrong, we will tell you first and give you a chance to put it right and to get your data out.
8. Warranties and liability
We provide the service with reasonable care and skill. Beyond that, and to the extent the law allows, it is provided as it is.
TODO (counsel): the warranty disclaimer, the liability cap, the excluded categories of loss, and the indemnity position. These are the clauses a customer’s lawyer will read first and the ones we should least like to improvise — deliberately left for counsel rather than filled with boilerplate.
9. Changes and contact
If we change these terms in a way that matters to you, we will tell you before the change takes effect.
Questions go to halo@folders.id. See also our privacy policy and Trust & control.